4335 PACIFIC AVE
TACOMA, WA 98418
We provide our animals the highest level of care in order to maintain health and vigor. This upbringing lays the foundation in a healthy animal for our customers, if they are continued to be kept under proper conditions. We do not sell hatchlings less than 6 weeks of age and we only sell those that meet our health requirements of ideal weight, length, appetite, and temperament.
Due to the possible contamination to animals in our care, we cannot accept a returned animal. However, we provide as much education to our customers as they will need, both prior and after purchase, in order to prepare and assist them for the commitment of owning a dragon. Please if you are dissatisfied with your dragon, contact us so we may work with you to find a solution. White Hot Dragons has a 7 day guarantee on our dragons/live reptiles. This guarantee is void if customer neglect is at fault. All supplies can be returned to the store unopened with receipt for full refund. If returned opened or without receipt, store credit will be issued. All returns must be made within 14 days of purchase.
CUSTOMER SERVICE POLICY
We believe that a good dragon owner is an informed one. We provide follow up assistance and care guidance for all our customers. Health checks are always completely free and should you need a referral to a vet, we will be sure to get you connected. Our phone number connects you directly to Ken and we can also be reached through email, text, Facebook, and Instagram. Facebook and text/call are the fastest ways to communicate with us. Emergent concerns should call.
We encourage our customers to spend quality time in our store selecting and handling the dragons in order to find the right fit. This also ensures first time beardie owners the opportunity to experience a dragon first hand. Additionally, WHD encourages customers to contact us if they have any questions regarding their dragon both prior and after purchase.
Customers who are interested in purchasing a dragon to be shipped are encouraged to contact us through phone, email, or Facebook. We accept all major credit cards and Paypal. See Shipping Policy.
Our goal is to answer any messages we receive within 48 hours. Please, if you are local, come into the shop during business hours to receive the best response. Customers calling with emergency health questions are encouraged to call their licensed designated veterinarian instead right away. If you need a referral, we can help.
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